Floor Manager 楼层经理

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Assist in managing the
housekeeping operation to ensure product quality standards are met and that
optimum service is provided to hotel guests according to hotel and company
business objectives.
协助管理客房部的日常工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
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Monitors Housekeeping personnel
to ensure guests receive prompt and courteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务。
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Monitor Housekeeping personnel
to ensure rooms, and particularly those of priority members, known repeat
guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
·
Supervise the implementation of
housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行：
-Bedroom service
-臥室服务
-Bathroom service
-卫生间服务
-Valet service
-洗衣服务
-Cleaning service
-清洁服务
-Linen maintenance
-布巾维护
·
Inspects guest rooms in all
Housekeeping areas on a regular basis to ensure furnishing, facilities and
equipment are clean and in good repair, well maintained and replaced /
refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
·
Maintain a current and thorough
knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
·
Appraise appearance, discipline
and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
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Follows up on progress of
agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
·
Ensures Housekeeping personnel
are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
·
Maintains a steady flow of
communication to the Assistant Executive Housekeeper on all matters affecting
the Housekeeping Department
坚持就影响客房部工作的各种问题向行政副管家进行汇报。
·
Supervises outside contractors
to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
·
Ensures that consumption of
guest supplies is under control
确保客用品的消耗得到控制。
·
Assists in monitoring and
controlling Housekeeping procedures including lost and found, key control,
security and emergency procedures, health and safety for employees and guests
协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
·
Works with the Assistant Executive
Housekeeper on routine cleaning programs including spring cleans, etc
与行政副管家一起管理日常清洁工作，包括大清洁计划等。
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Perform Room inspections
检查客房
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Maintain adequate stock levels
保存充足的用品存货。
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Complete stock takes as
required
按要求完成库存盘点工作。
·
Maintain stock levels
维持存货水平