Asst. VIP Service Manager(F&B background) VIP服务副经理(餐饮背景）

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Assist VIP service Manager To be instrumental in the building of an efficient team of employees by taking an interest in their welfare, safety, training and development
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To ensure that all VIP service team members and butlers provide a courteous and professional service at all time
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Ensure all VIP guests are being treated in an efficient and courteous manner and all InterContinental standards are being applied
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To ensure through the effective supervision that all services offered are always available, and provides alternatives.
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Able to make changes that respond to the VIP guest’s needs, report immediately and the suggestion of arrangement and adjustment.
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To welcome and farewell VIP guests personally.
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Coordinate activities with hotel other departments in order to facilitate increased levels of communication and guest satisfaction.
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Be familiar with VIP guest's stay experience and preference
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Assist VIP service Manager to constantly review and evaluate all department standards and develop new procedures and operating concept as required to ensure the highest level of guest service is adhered to at all time.
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Assist VIP service Manager regularly arrange cross training for VIP service team members to ensure the highest level.
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Must at all times show a positive approach to the position, when dealing with all members of staff and management alike
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Report to VIP service manager about all VIP guests comments and problems
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Be familiar with VIP guest's airport pick up process.
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Be familiar with VIP guest's Check In process. Include In Room Check In process.
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Check the VIP stay rooms in advance. Make sure the check list according the VIPs preference and InterContinental standards.
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Be familiar with VIP guest's butler service process.
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Know well all VIP group arrivals and departures, itineraries, name of group, number of rooms and organizer information.
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Check the VIP dining PDR in advance. Make sure the check list according the VIPs preference and check the menus.
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Be familiar with VIP guest's dining and arrangements.
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Check the VIP events inadvance. Make sure the check list according the VIPs requires / hobbies and InterContinental standards.
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Provide detailed and accurate information to guests and related departments.
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Provide detailed and accurate information to guests on a wide variety of services and facilities both within and outside the establishment.
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Adhere hotel brand standards and policies and procedures.
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Assist VIP service manager to determine and plan for future staffing needs.
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Be familiar with staff performance appraisals.
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Sell the hotel products and services using up-selling and suggestive selling techniques.
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Adhere to the hotel’s security and emergency policies and procedures.
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Ensure the VIP team’s daily problems and solutions.
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Carry out other tasks as directed by your supervisors.
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Keep confidential of VIP guest information and profiles.
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协助VIP接待经理建立高效的团队，对每一位员工的福利、安全、培训和发展有合理的安排和了解。
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确保每位VIP服务团队成员持续提供亲切的专业的服务。
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确保每位VIP尊享客人享受到广州保利洲际酒店品牌标准的热情与高效率的服务。
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对团队进行有效的监督，确保服务的一贯性和选择性。
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预测VIP尊享客人的需求，及时反馈并建议做出相应的安排和调整。
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亲自迎接和欢送VIP尊享客人。
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与其它部门有良好的沟通，确保提升沟通的高效性和VIP尊享客人的满意度。
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熟悉VIP尊享客人的入住感受和喜好。
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协助VIP接待经理根据部门操作标准作出相应的调整。
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经常对VIP服务团队成员安排进行日常工作交流，确保达到最高水平。
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在处理所有员工的事务上，任何时候都必须表现出积极的态度。
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及时地向VIP接待经理进行沟通，做工作进度的汇报。
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熟悉VIP尊享客人接机服务流程
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熟悉客房登记入住的程序。包含房内登记入住程序。
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对VIP尊享客人入住房间提前进行检查，确保根据VIP尊享客人喜好和广州保利洲际酒店标准进行检查。
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熟悉VIP尊享客人贴身管家服务流程。
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熟悉所有VIP团队客人的人员到达和离开，行程，团队名称，房间数量和VIP团队负责人信息。
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对VIP尊享客人用餐的PDR提前进行检查，确保根据VIP尊享客人喜好进行检查几安排菜单。
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熟悉VIP尊享客人用餐需求安排。
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对VIP尊享客人会议及宴会活动提前进行检查，确保符合VIP尊享客人要求和广州保利洲际酒店标准。
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为其他部门提供详细和准确的VIP尊享客人的行程信息。
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为VIP尊享客人提供详细和准确的信息，包括在酒店内部和外部的各种服务和设施的信息。
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遵守酒店的规章制度。
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协助VIP接待经理确定和计划需要的人员配置。
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熟悉员工的绩效评估流程。
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运用销售和建设性销售技巧来推销酒店的产品。
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遵守酒店的安全，应急政策和程序。
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确保分享VIP服务团队日常问题及解决方案。
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执行并完成上级领导交代的工作。
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VIP尊享客人的隐私和资料必须要保密。