Reservations Sales Agent 预订员

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
使用促销及其他销售技巧销售IHG集团的产品和服务。
· Promote the Hotel’s (and ICHG generally) products and services.
推销酒店（及IHG集团）的产品和服务。
· Maintain a high level of product and service knowledge about all IHG Hotels in your region.
充分了解所在地区IHG集团酒店的产品和服务知识。
· Develop and maintain a regular pattern of sales calls.
开发和维护电话销售的常规模式。
· Prepare and execute action plans which increase reservation sales and associated business.
准备并执行有关预订销售及其他相关业务的行动计划。
· Record and process reservations made by phone/fax/email.
记录管理来自电话、传真及邮箱的预订。
· Accept wait list reservations.
接收等候列表。
· Process amendments to reservations such as extensions, early departures, etc.
留意预订状况的变化，例如电话号码、提早离店等。
· Manage “no show” reservations by investigation and recording of same.
调查、记录并管理“no-show”预订。
· Record special billing arrangements for groups and conventions.
记录团队和会议的特殊要求。
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
对接前厅经理或信贷经理。