前台主管 Front Desk Supervisor

SPECIFIC DUTIES 工作任务: 
1. Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.
确保前台的运作专业有效，创造一个高效率，积极的氛围，并和其他部门保持良好的关系。
2. Ensure smooth check-in and check-out of all guests during peak hours, through properly handling guest accounts and with efficient service provided to all guests.
高峰时期在前台帮助顺利完成客人的入住及离店手续，认真处理客人账户以提供便捷的服务。
3. Knowledgeable about the Guest Services Manager’s operation and may have the night shift if the operation request.
了解宾客服务经理的工作程序，如果需要需上夜班。 
4. Understand of brand standard, ES, and GSS process. Conduct the concern training to practice the said figures.
了解万豪集团品牌标准，员工满意度调查，宾客满意度问卷调查，加以培训以便提高相关指 数。
5. Personally, handle the guest complains, seek assistance if needed, log all the guest complains and inform to DTS for filing.
处理客人的所有投诉， 如须帮忙则寻求帮助，并将投诉内容及处理结果报告给乐意服务中心，以备存档。
6.Be familiar with all emergency plants and be able to act upon them.
熟悉各种救急设备并能操作。
7.Report any unusual occurrences immediately to the Front Desk Manager
向前台经理报告一切异常情况。
8. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
对客房、位置 、 客房用品以及其他餐饮、宴会、健康中心等方面的服务设施，了解并能解决客人的相关问题。
JOB SPECIFICATION 职位要求 :
1.Minimum 1years Front Desk working experience in the   international hotel chain with at least 2 years related experience.     
至少一年国际酒店前台管理经验, 2年前台相关职务经验。
2. Demonstrated strong communication and hospitality skills.
精通沟通及好客才能。
3.Should be fluent in Opera computer    operations.
 熟悉Opera操作系统。