Assistant Director of Rooms 房务副总监

Primary Responsibilities 主要职责
·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.
·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them.
·Full utilization of PMS/Royal Service Manager/InTouch/Concierge by analysis Big Data to adjust operational procedures and embrace guest experience.
·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
·Directs and co-ordinates management/operation strategy of the Rooms Division.
·管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。
·与收益管理和销售团队协作，最大化酒店入住率、收入和利润。
·系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。
·充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。
·为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。
·参与策略计划、市场计划，预算和目标计划的准备、实施和推进，确保持续的最佳的客户满意度、销售潜力和利润。
·指导和统筹房务部的管理/运营战略。
Knowledge and Experience知识和经验
·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.
·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand
·Bilingual in Mandarin and English
·PMS & Office software knowledge
·Budgeting and P&L experiences
·Understanding of Revenue Management processes
·How to manage guest experience, understands and can use reporting RPS, etc.
·酒店管理或相关专业的本科或专科学历，并在国际奢华酒店商务管理方面进行过良好的培训和教育
·在知名国际酒店内从事至少五年前厅/客房管理岗位或至少三年房务部类似岗位的经验
·优秀的中英文听说读写能力
·熟悉并掌握Opera酒店管理系统及各类办公软件
·熟悉预算制定和管控损益
·了解收益管理
·了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析