Floor Supervisor 楼层主管

Primary Responsibilities主要职责
·Maintain the Cleanliness and Quality of Floor
·To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
·To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
·Inspect the facilities and management of Housekeeping Department, spot check the work quality and efficiency of the department.
·Familiar with the operation of the department, find problems in time to give guidance.
·Monitor guest dynamics, handle general guest complaints, and report to department manager in case of major incidents.
·保持楼层区域的干净和清洁质量
·管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
·检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
·检查客房部的设施和管理，抽查本部门工作质量及工作效率。
·熟悉部门的运作情况，发现问题及时进行指导。
·留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。
Knowledge and Experience知识和经验
·Good communication skills, organization skills and coordination skills.
·Engaged in floor supervisor work for more than 2 years,
·Familiar with professional knowledge of room management and proficient in using computers,
·良好的沟通能力和一定的组织能力及协调能力
·从事楼层主管工作2年以上
·熟悉客房管理专业知识、熟练运用电脑