Bar Captain /Bartender 酒吧领班/调酒师

Primary Responsibilities主要职责
· Oversee daily operations of the bar and lounge, and be responsible for cocktail preparation.
· Manage the bar team, control service quality, administer beverages and materials, and handle guest complaints. Ensure bar service, drink production and sanitation comply with hotel standards to enhance guest experience and bar revenue.
·Prepare cocktails, signature drinks, non-alcoholic specials, coffee and various beverages following hotel recipes and standard portions to ensure consistent taste, presentation and glassware.
·Possess sound knowledge of spirits, wine and beer; introduce beverages to guests and provide ordering recommendations.
· Prepare, stock and receive bar supplies including liquor, ingredients, fresh fruits and syrups. Check expiry dates daily and discard spoiled raw materials promptly.
·Maintain daily cleaning and routine inspection of bar equipment (ice maker machine , coffee machine, juicer, etc.). Report any malfunctions immediately.
· Address guest complaints at the first instance, appease guests within authorized scope. Escalate unresolved issues to supervisors and keep incident records.
·Maintain dining atmosphere, monitor guest experience and prevent service disputes.
·统筹餐吧日常运营管理，同时承担调酒出品工作
·负责餐吧班组人员管理、服务品质管控、酒水与物料管理、客诉处理，保障餐吧服务、酒水出品、环境卫生符合酒店标准，提升宾客体验与餐吧营收
·按照酒店酒水配方、标准分量制作鸡尾酒、特调饮品、无酒精特调、咖啡及各类酒水，保证出品口味、外观、杯具统一
·熟练掌握各类洋酒、葡萄酒、啤酒基础知识，可向宾客介绍酒水，提供点单推荐
·负责吧台酒水、配料、鲜果、糖浆等物料准备、备货、验收，每日检查酒水保质期，及时清理变质原料
·维护吧台设备（制冰机、咖啡机、榨汁机等）日常清洁与基础检查，发现故障第一时间报修
·第一时间处理餐吧客诉，在权限范围内妥善安抚宾客，无法处理的及时上报上级，做好事件记录
·维护用餐氛围，关注宾客用餐体验，预防服务纠纷
Knowledge and Experience知识和经验
·Good oral and written communication skills
·Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
·Hotel Restaurant Management graduate
·Associate degree or above
·Experienced in all aspects of restaurants service
·良好的口头及书面沟通能力
·至少2年酒店相关运做经验，最好具有国际连锁酒店工作经验
·酒店管理专业毕业
·全日制大专（含）以上学历
·餐饮服务的各方面丰富经验