宾客关系经理Guest Relation Manager

·
Remains
observant and responds to each guest who approaches the hotel.
保持关注每一位抵达酒店的客人并主动问候。
·
Maintains
high visibility with guests and colleagues, ensure
that guest and colleague concerns are resolved in a professional and timely
manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
·
Stand by in
the Front Desk or lobby area, to assist Front Office Operating department to
provide service at critical guest flow time.
在前台及大堂区域服务客人，并在客流高峰期协助前厅运营部门提供对客服务。
·
Coordinate and
escort guest for the arrival, stay and departure experience to ensure a
seamless experience.
协调和礼貌地引领客人办理入住，退房来保持客人无缝的住宿体验。
·
Review arrivals
for the next ten days on a daily basis.
每天预览后续十天的预进情况，并提前准备。
·
Assist VIP and
high profile loyalty guests with preparation of activity itineraries and ground
transportation when applicable.
在适当的时候，协助贵宾和常住客的进行行程计划和交通的安排。
·
Review all
loyalty/VIP guest incidents and ensure proper follow up is completed with the
relevant departments.
阅览所有贵宾和常住客发生的事故，确保所有事故的跟进已经完成。
·
Coordinates with Front Desk, Executive Floor, Concierge and Service Center
to ensure a smooth operation and the highest level of guest satisfaction。
协调前台、行政楼层、礼宾部和总机等部门，以确保运营顺畅及客人满意度。
·
Detailed
hotel product knowledge, up-to-date with VIP arrivals & events within the
hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·
Verifies that
all information requested by the local police authorities are adhered to and
prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
·
The management reserves the right to change / extend this job
description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
·
Carries out any other reasonable duties and responsibilities as
assigned.
完成任何其他合理的职责和被指派的职责。