防损部主管 LP Supervisor

Safety and Security
§  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
§  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
§  Maintain awareness of undesirable persons on property premises.
§  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§  Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
§  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
§  Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
§  Protect the privacy and security of guests and coworkers.
§  Maintain confidentiality of proprietary materials and information.
§  Follow company and department policies and procedures.
§  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
§  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§  Perform other reasonable job duties as requested by Supervisors.
Guest Relations
§  Address guests' service needs in a professional, positive, and timely manner.
§  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested,