餐饮服务主管 F&B Service Supervisor

中餐/西餐厅/宴会厅主管
- Supervise cash handling and banking procedures
监督现金的处理和存放程序。
- Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
- Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
- Deal with irregular payments
处理异常的付款情况。
- Control stock and monitor security procedures
控制存货和监督保安成序。
- Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。
- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
- Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
- Supervise outlet functions
监督各项职能。
- Supervise outlet service
监督餐厅的服务。
- Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
- Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理指定的每周培训。
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
- Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
- Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
- Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
- Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。