餐饮服务主管

• Supervise cash handling and banking procedures
监督现金的处理和存放程序。
• Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
• Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
• Deal with irregular payments
处理异常的付款情况。
• Control stock and monitor security procedures
控制存货和监督保安成序。
• Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。
• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
• Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
• Supervise outlet functions
监督各项职能。
• Supervise outlet service
监督餐厅的服务。
• Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
• Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理制定每周培训。
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
• Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
• Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
• Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
• Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
• Encourage and inspire team members to provide guests distinct experience in creative ways.
运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。
• Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。
• Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.
与餐厅经理协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。