泳池服务员 Pool Attendant

【职位描述】
1. 确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
2. 适当时为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers in other departments as appropriate.
3. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4. 与客人和同事保持基于良好工作关系的互动接触。
Establishes a rapport with guests maintaining good customer relationships.
5. 始终保持愉悦的态度，在客人光临时热情招呼。
To be pleasant at all times and greet the guest upon arrival.
6. 确保根据酒店的促销活动、政策和通告；为客人提供相应的服务。
Ensure treatment guests maintain an hotel awareness of current promotions, policy changes and memorandums.