礼宾部副理 Assistant Manager - Concierge

1.确保所有礼宾部员工和车队遵循品牌承诺并始终提供优异的对客服务。
2.礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
3.确保所有员工始终为客人提供礼貌和专业化的服务。
4.保持与顾客和同事之间良好的合作关系。
5.经常性地亲自确认客人得到尽善尽美的服务。
Job Description:
1.Ensures that all Concierge and Transportation associates deliver the brand promise and provide exceptional guest service at all times.
2.Handles guest and associate enquiries ina courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up.
3.Ensures all associates provide acourteous and professional service at all times.
4.Maintains positive guests and colleagues interactions with good working relationships.
5.Personally and frequently verifies thatguests are receiving the best possible service.