客房部文员/服务员/公共区域服务员 Housekeeping Guest Service Officer/Attendant/PA Attendant

1.协助客房部经理确保部门顺畅有效的运转，并确保部门的运转严格遵照部门政策和程序进行
2.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务
3.根据顾客意见调查结果，确保所有改进措施贯彻执行
4.熟知酒店的员工手册内容，严格执行酒店的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序
5.酒店依靠员工的灵活性以保证已达到的高标准的持续性。因此，此份工作职责仅作为最常用的工作职责的指南，如有需要，可进行修改和调整
Job Descripiton:
1.Assiststhe Housekeeping Manager in the smooth and efficient running of theHousekeeping department, ensuring that all the policies and procedures outlinedin the Departmental Operations Manual are strictly adhered to
2.Ensuresall company minimum brand standards have been implemented, and that optionalbrand standards have been implemented where appropriate
3.Respondsto the results of the LRA and ensures that the relevant changes are implemented
4.Understandsand strictly adheres to Rules and Regulations established in the AssociateHandbook and the hotel's policies concerning fire, hygiene, health and safety
5.The Hotel relies upon the flexibility of its associates to ensure the continuityof the high standards currently being achieved. As such, this jobdescription is only intended to be a guide to the most regularly performedduties and is subject to amendment and change as may be considered necessaryfrom time to time