客房部领班(主管级)/文员/服务员 Team Leader/Guest Service Officer/Attendant - Housekeeping

1.遵循品牌承诺并始终提供优异的对客服；
2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决；
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务；
4.以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度；
5.客户有需求时，确保我们的员工（服务）总是随时能找得到的，员工总是热情地提供优质服务；
6.愿意接受轮班工作；
7.相关英语技能。
Job Description:
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4. Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5. Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6. Accepts to take shift work;
7. Basic oral English skills.