Reservation Agent 预订部专员

Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee, special rate, and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Indicate
special room reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by inputting the
correct code and rate into the reservation system. Follow proper escalation
procedures when addressing guest concerns.
操作所有通过电话，传真和邮件的预订询问，修改以及取消。倾听和分辨客人的需求以便有针对性的推荐房型。需要理解房型和价格。和客人解释酒店的担保和取消制度，住宿和特殊要求。能够回答关于酒店的设施，服务等细节问题。通过有效的销售技巧达到收益最大化。熟练掌握预订系统，录入正确的价格代码，房型要求（例如，免费房，员工折扣，旅行社同行价和旅行批发商价）。