Restaurant Attendant 餐厅服务员

Job overview职位概述
·         Supports the Food and Beverage Service team by performing support duties including mise en place of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service.
·         通过准备食品，布置餐厅，准备餐饮设备，管理客房小酒吧和服务准备等支持工作来协助餐饮服务队伍的工作。
·         Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  
·         遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
 
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·     Be charming by being approachable, having confidence and showing respect.
·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
·     亲切、充满自信、体现尊重来展现富有魅力的你。
·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
·         Mise en Place and Food Preparation
·         准备食品
·         Assist with receiving and storage of goods
·         协助接收和存储物品
·         Clean and maintain equipment and premises
·         清洁并保持设备和物资的清洁
·         Handle room service orders via phone from guests.  Ensure orders are accurately posted to the appropriate guest account.
通过电话处理客房送餐的客人订单。确保订单准确的挂到正确的客人的帐户上。
·         Maintain hygienic standards and procedures
·         遵守卫生规范和程序
·         Assist with the preparation of functions and service
·         协助职责和服务的准备工作
·         Assist with cellar operations
·         協助酒窖的工作
·         Assist with the preparation of an outlet for service including:
·         协助餐厅的服务准备工作：
o    Cleaning of equipment
o    清洁设备
o    Sorting of stores equipment
o    分类和存储设备
o    Cleaning and maintaining glassware for service
o    清洁并保持玻璃器皿的清洁以备使用
o    Cleaning and maintain flatware for service
o    清洁并保持餐具的清洁以备使用
o    Cleaning and maintain china for service
o    清洁并保持瓷器的清洁以备使用
o    Preparing waiter stations
o    准备服务台
o    Preparing buffet service
o    准备自助餐台
o    Preparing service equipment and materials
o    准备服务设备和材料
o    Assisting with table preparation
o    协助餐台的准备工作
·         Mini Bar duties including:
·         客房小酒吧的工作：
o    Filling mini-bar trolleys
o    整理小酒吧推车物品
o    Checking used stock against issued stock
o    按发出的存货检查使用的存货
o    Replacement of stock in accordance with mini-bar procedure
o    按照小酒吧程序更换存货
o    Recording of replacement of stock
o    记录更换的存货
o    Billing procedures in line with hotel policy
o    按酒店的制度计账
o    Ordering of mini-bar items
o    小酒吧物品的订货工作
o    Storing of mini-bar items
o    存储小酒吧物品
·         Establishes and maintains effective employee working relationships
·         与员工建立并保持良好的工作关系。
·         Attends and participates in daily briefings and other meetings as scheduled
·         参加和参与每日的例会和其它计划好的会议。
·         Attends and participates in training sessions as scheduled
·         参加和参与计划好的培训课程。
ACCOUNTABILITY责任范围
Number of employees supervised 管理的员工
Direct    N.A.
直接         无    
Indirect      N.A.
间接         无
 
Annual Operating Profit/Payroll Budget  年度经营利润和薪金预算
·         N.A.
·         无
Key Metrics  主要绩效指标
·         Completion of assigned tasks
·         完成分配给工作的情况
 
Decision Making Responsibilities (Decision Rights)  决策职责(决策权)
·         N.A.
·         无
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills  技能要求
·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·         完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·         Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
·         持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
·         Able to read and write English
·         能够读写英语。
Qualifications  学历
·         High School.
·         高中学历
Experience 经历
·         Food service experience with general knowledge of restaurant operations preferred.
·         拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。