Banquet Manager 宴会经理

Primary Responsibilities主要职责
·Manage Banquet operations.
 Maintain excellent level of customer service.
·Take action to address these needs in order to exceed their expectations.
·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
·Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.
·Record sales, complaints, solutions and equipment.
·Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.
·Assist to make menu and beverage menu’s price policy.
·Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
·Takes personal responsibility, gets things fixed without delay.
·Effectively allocates resources and coordinates efforts of others to get the right job done.
·Builds commitment and inspires people to do the best job possible.
·Evaluate guest satisfaction levels with a focus on continuous improvement.
·Saving all kinds of expenses.
·Saving the energy cost.
·Incentivize team members to maximize sales and revenue.
负责宴会厅的运作。
保证对客优质服务水平。
·努力去预知客人需求以便满足并超出他们的需求。
·保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
·根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
·做好销售、宾客投诉、解决办法及相关人才、设备的记录。
·给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。
·参与菜单、酒水单的制定及定价。
·设定部门目标，工作计划，预算和规章制度。
·承担责任，及时把工作做好。
·有效地分配资源和协调他人，努力将该完成的工作做好。
·构建承诺，激励团队去尽可能的做好工作。
·评估客户满意度并持续改善。
·节约各项费用。
·节约能源。
·激励团队成员强化销售与收益最大化。
Knowledge and Experience知识和经验
·Good oral and written communication skills
·Min 5-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
·Hotel Restaurant Management graduate
·Associate degree or above
·Experienced in all aspects of restaurants service
·良好的口头及书面沟通能力
·至少5年酒店相关运做经验，最好具有国际连锁酒店工作经验
·酒店管理专业毕业
·全日制大专（含）以上学历
·餐饮服务的各方面丰富经验