Front Desk Supervisor 前台主管

Primary Responsibilities主要职责
Provide the personalize the guest arrival/departure experience.Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.Accuracy in link of reservations requirement to room allocation/guest needs.Liaison between Front Office departments and rest of hotel effective for guest experience.Conducts shift briefings to ensure hotel activities and operational requirements are known.Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events.Compile occupancy statistics.Supervise group bookings.Assisting with serious complaints.Supervise cashiering activities during shift including:Cash handling and banking procedure.Dealing with irregular payments.Instructing staff in credit policies and facilities.Instructing staff in cash security procedures.Supervise the cashiering system.Proficient in the use of Microsoft Office and Front Office System.
Problem solving and organizational abilities.
为客人提供个性化的到店及离店体验。预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。根据预订信息准确地为客人安排房间及满足合理需求。在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。进行有效的交接班简报工作，以明确酒店活动和运营要求。在当班期间监督前厅部运营情况，包括：
维护客户信息；维护当地活动的信息；统计入住情况；监督团组预订情况；协助解决严重投诉问题；在当班期间监督收银活动，包括：现金处理和银行业务程序；处理非法支付情况；就信用政策和设备对员工进行指导；就现金安全程序对员工进行指导；对收银系统实施监管；熟练使用微软办公软件和前台系统；具有解决问题和组织能力；
Knowledge and Experience知识和经验
Diploma or Degree preferably in hospitality or related fieldMinimum one (1) years relevant experience in a similar position in a renown international hotel brandPMS and Office software knowledge·Excellent oral and written skills in Mandarin and EnglishExcellent interpersonal & communication skillsService oriented with an eye for detailsConfidently able to resolve problems and make decisionsAdaptable and flexible and able to embrace and respond to change effectively酒店管理或相关专业的本科或专科学历在知名国际酒店内从事至少两年类似岗位的经验熟悉并掌握Opera酒店管理系统和各类办公软件良好的中英文听说读写能力
优秀的人际关系和沟通能力以服务为导向的敏锐洞察力自信的解决问题与决策的能力适应性强，灵活并能有效地接受和应对变化