SoSpa&SoFit Supervisor 水疗及健身中心主管

·Demonstrates a commitment to personal guest service excellence.
向客人展示优质个性化服务。
·Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance.
迅速而专业答复电话咨询，并对需要人士提供协助。
·Greets guests and members in a friendly and efficient manner, escort them as required.
以友好高效方式接待好客人和团队，并按要求陪同他们。
·Knowledgeable about all aspects of treatments and the facility, and in spa therapy.
熟知水疗内部各种设施设备及操作方法。
·Provides information and literature about facility in person and via telephone.
当面或电话向客人提供设备信息。
·Possess knowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
掌握设施各方面的知识信息，以确保为客人提供精准信息，及完整详细地回应客人询问。
·Supervises operations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting.
监督接待处的日常运作， 确保服务流程正常顺利，包括对客服务，程序和结算。
·Coordinates sales activities when needed.
根据需要协调促销活动。