One Stop Service Center Supervisor一站式服务主管

Primary Responsibilities主要职责
·Ensure all grooming meet hotel standard, including uniform, hair and make up.
·Check shift hand over record and handle items from previous shift.
·Get familiar with reservation material, know well about customer induvidual information, expecially name of VIP comstomer, and all hotel promotion.
·Get familiar with different policies of room sales, to promote for costomers and strive for best economic benefit.
·Get familiar with different professional business and service skills of One Stop Service, for better serving our comstomers.
·Know well about information inside and outside of hotel, offer accurate information service.
·Make report and offer accurate reception information for other departments.
·Provide Guests’ Experiences that Exceed Guests’ Expectations
·Ensure to complete that guest request during shift operation, and recheck before shift ending.
·Implement with departmental functions of Room Service, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and Engineering coordination are carried out efficiently.
·Implement with departmental functions of Room Service, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and Engineering coordination are carried out efficiently.
·确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
·查看交班记录，了解上一班的移交事项，并负责处理。
·熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
·熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
·熟练总台各项专业业务和技能。
·熟练掌握店内外信息，提供准确的问讯服务。
·负责客房钥匙的管理和发放工作并严格遵守验证制度。
·制作有关报表，为其它部门提供准确的接待信息。
·为客人带来超越期待的入住体验。
·确保完成当班所有的宾客需求，并在班次结束前进行再次检查。
·高效协助客房餐饮、餐厅预订、客房部、健身中心预订及工程部的职能。
Knowledge and Experience知识和经验
·College degree or above, fluent English.
·Outstanding, flexible and open-minded, work responsibly, and hold strong service and sales consciousness.
·Get familiar with customer policy, facilities and equipment, service type, and working rules & policy of the hotel.
·Excellent interpersonal & communication skills.
·Adaptable and flexible and able to embrace and respond to change effectively.
·大专以上文化程度，英语流利。
·性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任。
·通晓酒店各项对客政策、设施设备及服务种类以及总机工作制度和规范。
·优秀的人际关系和沟通能力。
·适应性强，灵活并能有效地接受和应对变化。