水疗中心宾客关系员 SPA Guest Relations Officer

SUMMARY OF POSITION
职位概括
Assists supervisor in executing the day to day operational requirements.
协助上司执行日常运营性需求；
Coordinatesand performs guest arrival, departure and cashiering tasks in accordance withhotel standards; Provides genuine hospitality and recognition in the work area;adheres to hotel credit policies and procedures.
确保在协助客人光临、离开与付款时遵循酒店的服务标准；提供真诚服务，熟练掌握相应工作；遵循酒店的规章制度与工作流程；
Anticipates guest needs andtakes ownership of guest concerns and requests; acts decisively to ensure guestsatisfaction; reports all glitches to Manager for further follow up.
设身处地的为客人的需求着想，着力帮助客人解决疑虑以满足其要求；绝对确保客人的满意度； 将所有工作中出现的问题与客人投诉等相关事宜报告给部门经理，方便部门经理后续跟进。
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers.
用热情、关心和真正的热心去对待客人和内部客人；
Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells hotel facilities in a sensitive and personalized manner.
熟练掌握产品的知识和相关技术；结合不同情况，灵活性的推荐并销售产品与服务；
Maintainsa clean and orderly work area and promotes a safe working environment.
保持一个清洁有序的工作区域和营造一个安全的工作环境。
PREFERRED KNOWLEDGE / QUALIFICATIONS
职位要求
Acceptance of fresh graduates.
接受应届毕业生；
Previous concerned working experience is preferred.
有国际联号工作经验者可优先考虑；
Good working attitude, nice grooming and potential to learn working skills.
具备正确的工作态度，良好的仪容仪表以及学习工作技能的潜力。