Guest Service Center Manager 宾客服务中心经理

Monitor the daily operations of reservations
监督日常预订业务。
Control rooms inventory including allocation andreservations to areas of maximum yield and black out dates
管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。
Develop and conduct rooms based marketingactivities
开展和实施以客房为基础的市场活动。
Track sales programs/promotions/advertising andprovide feedback as necessary to relevant departments
跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。
Track and establish pick up trends, occupancyhistory and market segment development to facilitate forecasting
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。
Monitor front office tracking of guest history data
监督前厅部对客人档案的记录工作。
Create and maintain allotments
建立并维护客房分配方案。
Record and analyze guest questionnaires on amonthly basis
每月对客户问卷调查表进行记录和分析。
Ensure accuracy of guest history and clientprofiles in Data Base
确保数据库中客人记录和客户资料的准确性。
Track market codes
记录市场代码。
Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作。
Maintain rate in Website
维护网上房价。
Collate, maintain and distribute relevantinformation and data obtained from both existing sources (consultants, economicforecasters) and external sources
编写、保管和发放从现有信息来源（顾问、经济预测师）和外部信息来源获得的相关信息和资料。
Manage Hotel Bank and GDS close out/opening-updates, if applicable
管理酒店银行及全球分销系统的开关日期 (适用的话)。
Complete end of month sales report
完成月末销售报告。
Prepare weekly sales strategy reports
准备每周销售策略报告。
Ensure all Groups are contracted
确保与所有团队签定合同。
Conduct market research and analysis
开展市场调研和分析工作。
Monitor and evaluate contemporary sales andmarketing initiatives and trends
监测和评估現代市场销售活动及潮流。
Monitor and evaluate economic, political and socialissues/changes
对经济、政治和社会问题及变革进行监测和评估。
Report on competitor activity
报告竞争对手的活动。
Chairs and conducts Sales Strategy meetings weeklyor as directed by Regional Sales & Marketing Manager
主持和召开每周的销售策略会，或按地区市场销售经理的安排开会。
Participate in preparation of strategic plans forregion
参与地区战略计划的制定工作。
Consider and comment on economic, political, socialactivity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题。
Access and assess sales and marketing data
进入并评估市场销售数据。
Directs, supervises and coordinates theactivities in Guest Service Center department
指导、监督和协调宾客服务中心的工作
Develops and implement procedures forproper handling in and out going telephone calls, facsimile transmission,rental equipment, lease telephone lines and other telecommunication services
开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它宾客服务中心的服务
Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions.
调查关于宾客服务中心及话务员和技术人员的投诉并采取相应措施
Establishes and maintains effectiveemployee relations
与员工建立并保持良好的工作关系
Organizesand conducts regular meeting for all Telecommunication staff to facilitatecommunication and a smooth operation
组织和召开由所有宾客服务中心的工作人员参加的会议，以加强交流和保证业务的顺利进行
Managesand monitors the operation of all equipment’s, software, hardware and endureall units are working and installed properly
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
Ensuresall telecommunication equipment’s are covered by the correct maintenancecontract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
Maintainsup to date list of all telecommunication equipment
更新列有所有电信设备的清单
Monitorsthe performance of PABX/Voice Mail/Call Accounting software and maintainlogbook of equipment performance report
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
Investigates and reports software problemto Vendors, coordinates interface problem solving with the hotel System Manager
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
Maintains suitable record to processtelephone calls in the billing system, and to maintain record of the roomstatus up to the Brand minimum standards
保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
Works with superior on manpower planning andmanagement needs
和上级一起进行人力规划和管理需求。
Works with superior in the preparation andmanagement of the Department’s budget
和收益总监一起编制和管理部门预算。