Floor Manager 楼层经理

Superviseand inspect the work of assigned room and/or public area attendants to ensureproduct quality standards are met and that optimum service is provided to hotelguests according to hotel and company business objectives.
监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
•Supervisetheimplementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
Bedroomservice
臥室服务
Bathroomservice
卫生间服务
Valetservice
洗衣服务
Cleaningservice
清洁服务
Linenmaintenance
布巾维护
•Recommendedchanges to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
•Maintaina current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
•Openand close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
•Distributionand collection of keys
分发和收集钥匙。
•Managementof all incoming and outgoing calls
管理所有的呼入和呼出电话。
•Solveemployee grievances
解决员工受到的不公正待遇问题。
•PerformRoom allocations
分配客房
•PerformRoominspections
检查客房
•Prioritisearrivalrooms
排列抵店客人客房的优先顺序。
•Liaisewith Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
•Ensureguest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
•Co-ordinatespecial projects (eg site rooms, vermin control, windowand carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
•Manageall special requests made by guests
处理客人所有的特殊要求。
•Visitin-house guest, and collect guest profile and comments everyday
每天拜访住店客人，并收集客人的客史资料及客人意见书
•Ensureconsistency within the department
确保部门内工作的一致性。
•Managementof lost property for the hotel
管理酒店的遗失财物。
•Ensureyou have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。
•Managestorage areas
管理仓库
•Maintainadequate stock levels
保存充足的用品存货。
•Completestock takes as required
按要求完成库存盘点工作。
•Maintainstock levels
维持存货水平
•Conductsshift briefings to ensure hotel activities and operational requirements areknown
进行交接班说明，确保了解酒店的工作和运营需求。
What we need from you我们对您的要求
•Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Ableto speak, read and write English
具有说，读和写英语的能力。
•Proficientin the use of Microsoft Office
熟练使用微软办公软件
•Organizationaland training abilities
具有组织和培训能力
•HighSchool or Diploma in Hotel Administration, Hotel Management or equivalent
高中或酒店行政管理，酒店管理或相当的大专学历。
•2years housekeeping experience preferably in a hotel of similar size andcomplexity and including supervisory experience or training.
最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。
•Typeand level of experience required may vary slightly based on size and complexityof operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。