Front Desk 前台


PRIMEOBJECTIVEs
主要任务
Reception according to the restaurant quality and service standards
根据餐厅的标准和定位档次提供细致到位的接待服务
Ontime on duty with clean uniforms and pay attention to personal hygiene
按时到岗工作，保持干净整洁的工作服，注意并保持良好的个人卫生
Basic make-up to complement the appearance,avoid heavy, thick overly made up appearance.
基本的化妆以体现美丽得体的外貌，避免过度的浓妆。
Keep the reception area always clean and tidy.
时刻注意并保持前台区域整洁干净
Maintainingstandards during the service time.
始终保持餐厅的高标准服务
Bepositive and proactive towards guests, superiors and colleagues !
积极主动对客服务，与上级和同事积极主动配合
Seriously and accurately take guest`s reservation
认真准确的接受客人的预定
Be familiar with restaurant information, can timelyand accurately answer guest`s question.
熟悉餐厅信息，可及时准确回答客人问题
Actively attend  restaurant training
积极参加餐厅培训
 
Main   duties   and   responsibilities:
工作内容和职责
 
Checkemail,log book and telecord
查看EMAIL，日志和电话记录
Answertelephone,taking reservation with courteous language.
接听电话，接受客人的预定并使用礼貌语言
Greetand seat the guests always with a small.
问候迎接客人，为客人领位，并保持微笑
Communicate with the superiors and colleaguesregarding any problems with service.
积极主动与上级和同事沟通关于对客服务的任何问题
Take care of the cleanliness of the receptionarea.
注意前台区域的卫生清洁
Present bill to guests and close the check,do cashingup after service.
为客人递送账单和结账，营业结束后负责收银结算
Sending off our guests,assist with their belongings
送走客人并协助客人随身物品
Other works from superiors manager and daily plan.
上级经理安排的其他工作和每日计划
Keep team works
保持团队工作