Concierge Supervisor 礼宾部主管

Responsibilities 工作职责
1.Manages concierge daily operations.
对礼宾部进行日常管理。
2.in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction .
熟知当地及周边景区景点，餐馆，娱乐场所及商务中心，为客人提供个性化服务。
3.Interacts with the Resort Host on day to day operational matters to ensure guest needs and requests are attended to quickly and efficiently.
在日常的酒店工作中要与前厅接待沟通，确保客人的需求得到快速有效的解决。
4.Supervises luggage, message and guest delivery and pick-ups.
管理好所有需要递送和接运的行李，留言和需要接送的客人。
5.Assists guests with arrival and departure procedures at the porte cochere.
在行李生出协助到店和离店客人。
6.Effectively administers the department, preparing and submitting reports and claims on time as directed.
有效的管理部门，并按照要求按时准备和提交各种报告，
7.Maintain a detailed vehicles maintenance records and ensure that all vehicles are on good condition.
保持详细的车辆维修保养记录，并确保所有车辆状况良好。
Job Specs 职位要求
1.1 or 2 years of related working experience prefered.
一至两年相关工作经验者优先
2.Positive approach to customer service
为客户服务的积极态度
3.Ability to read, listen effectively , to speak and write English clearly .
具备一定英语会话和书写能力。
4.Ability to access and accurately input information using a moderately complex computer system .
掌握一定的电脑技能技巧。