Front Office Supervisor 前厅部主管

Responsibilities 工作职责
1.Supervises front desk associate to insure smooth and efficient operation during the assigned shift .
督促管理当值期间前台接待工作，确保提供优质高效的服务。
2. Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.
确保前台的日常管理，包括但不局限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。
3.Ensures that the Assistant Front Office Manager and Guest Service Managers are kept aware and up to date of operational issues.
汇报最新的工作进展，确保前厅副经理和宾客服务经理对部门营运状况的了解。
Job Specs
职位要求
1.University graduate, excellent command of written and spoken in English and Chinese.  
大学本科，良好的中英文读写能力。
2.1-2 years working experience with same position in Brand Hotel.
一至两年同等岗位品牌酒店工作经验。