Resort Host 前台接待员

Responsibilities 工作职责
1.To greet guests on arrival at the hotel and conduct check-in and registration procedures.
欢迎客人来到酒店，为客人办理入住手续。
2.To ensure that guest check out arrangements are in order, abide to the cashiering policies & standards, and to bid the guests farewell.
确保用酒店的标准程序为客人办理退房手续并欢送客人。
3.To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进.
4.To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
给客人提供最新的旅游信息，各旅游景点的资讯，必要时客人预定行程。
Job Specs 职位要求
1.1-2 years working experience with same position in Brand Hotel
一至两年同等岗位品牌酒店工作经验。
2.Excellent English language skills
优秀的英语技能。
3.Good customer relations skills
良好的处理客户关系技巧。
4.Positive outgoing personality
性格积极外向。