水疗总监/经理

•Ensure the Spa
& Health Club operating procedures are adhered to and reviewed on a three monthly basis.
确保严守水疗与健身中心操作程序，并每三个月审核一次。
•Drive the strategic direction of the the Spa & Health Club under the guidance
of the Hotel Manager.
在酒店经理的指导下推行水疗与健身中心的战略发展方向。
•Work with the various departments within the hotel to maximize
revenue and control costs in line with the best practices in the industry.
与酒店各部门协作参照行内最优方法以最大化收益并控制开销。
•Implement financial
targets with each department within the Spa
& Health Club and review on a weekly/monthly basis.
实行川水疗与健身中心内部各分部的财政目标，以周/月为单位进行审查。
•Control the monthly financial performance of the Spa & Health Club by
monitoring and managing revenue and costs in order to deliver the budgeted
profit.
通过检测管理收益及成本来控制水疗与健身中心的月度财政绩效，达成部门的预算利润。
•Ensure all stock taking is completed.
确保所有存货盘点工作按时完成。
•Prepare all Capital Expenditure requests in line with the hotel policy and submit
to Hotel Manager.
根据酒店规章准备所有资本支出并上呈至酒店经理。
•Comply with all local and national legislation for the Spa & Health Club in
particular licensing laws and 3rd party insurance, freelance
instructors/alternative therapists.
遵从当地和国家有关水疗与健身中心的法规，尤其是牌照法例、第三者保险方面、自由职业指导、另类理疗师等。
•Ensure all agreed
local sales and marketing activities are effectively actioned and monitor the performance
on a monthly basis.
确保所有完成协议的本地销售及市场推广活动都有效率地进行并按月监测绩效。
•Increase the Spa & Health Club database by actively sourcing new clients through recommendations, referrals and targeted initiatives.
通过推荐、介绍及有针对性的活动等方式来开拓客源，以增加水疗与健身中心的客户数据库。
•Assist the Communications department
with press releases/PR initiatives as required.
必要时协助传讯部新闻稿及公关活动事宜。
•Support all Corporate/Hotel marketing programmes and initiatives.
协助所有集团及酒店的市场推广活动。
Communication沟通
•Maintain clear
lines of communication with Hotel Manager and other key departments within the Hotel.
与酒店经理以及酒店其他主要部门维持清晰的沟通脉络。
•Communicate with
other Spa Operators in order to get to know the market trends etc.
跟其他水疗中心营运者沟通联系，得知市场趋势等动向。
•Attend Hotel
Management Meetings as required.
根据需要出席酒店管理会议。
•Attend the Hotel
morning briefing on a daily basis.
每日参加酒店晨会。
•Hold the Spa &
Health Club daily briefing with the team members on shift to ensure all
relevant hotel information is communicated in addition to general operational/marketing
points.
与部门内同事召开水疗与健身中心每日例会，确保将基本的运营/市场推广信息以及相关酒店信息传达下去。
•Ensure all
enquiries, correspondence and complaints are handled promptly and positively.
确保所有问询、通讯及投诉都得到及时而有效的处理。
Market Intelligence市场资讯
•Review the competitor/market
intelligence reports on a monthly basis and discuss key points with Hotel
Manager.
每月审阅竞争者/市场情报报告并与酒店经理讨论重点信息。
•Record and track the success of
promotions and the Spa & Health Club retention programmes.
记录并追踪水疗与健身中心推广活动及客户挽留计划的有效性。
Human Resource Development人力资源发展
•Manage the recruitment needs of the Spa
& Health Club in conjunction with the HR department.
跟人力资源部一起管理水疗与健身中心的招聘需要。
•Conduct regular staff appraisals are per Hotel
policy, settling measurable goals for each team member, ensuring their skills
are suitable for the tasks set for each position and recommen appropriate
training when necessary.
根据酒店规章进行定期的员工评估，为每位部门内同事制定可测量结果的目标，确保他们的能力能够完成该职位所需的任务，在必要时进行相关培训的推荐。
•Take appropriate counselling/disciplinary
action as per Hotel policy. Ensure all counselling/disciplinary action is
discussed with the HR department prior to completion.
根据酒店规章制度采纳合适的建议/奖惩举措。确保所有的建议/纪律行动在完成之前与人力资源部进行协商。
Other其他
•Submit weekly and
monthly reports to the Hotel/Corporate.
向酒店/集团总部提交周度及月度报告。
•Ensure that the
Spa & Health Club team members are always well groomed in accordance with the department standard and
are punctual for duty/appointment obligations.
确保水疗与健身中心员工经常按照部门标准，打扮得体，并准时上班/按照预订安排工作。
•Review the hotel guest
satisfaction scores and implement the necessary action plan to achieve the
target.
查阅酒店客人满意度评分，执行必要的行动计划以达成目标。
•Ensure the hygiene
and cleanliness of the Spa & Health Club is maintained on a daily basis.
确保水疗与健身中心每天保持卫生和洁净。
•Treat hotel guests
and colleagues politely and professionally at all times and
be highly visible around the Spa & Health Club.
任何时候，以礼貌和专业的模式对待酒店住客和同事，并容易在水疗与健身中心看见您的踪影。
•Maintain client
and company secrets to ensure that all business dealings or personal details are not discussed
with outside parties.
维持客人和公司机密，确保不与他人讨论所有业务往来或个人资料。
•Manage working
hours in line with the demands of the business.
根据业务需求管理工作时间。
•Ensure that rotas/rosters
are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide.
确保按照酒店政策，提交值班/轮班资料，并按照批准的预算/人手分配指引完成。
•Ensure that rotas/rosters
are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide.
确保按照酒店政策，提交值班/轮班资料，并按照批准的预算/人手分配指引完成。
Health and Safety 健康和安全
•Be fully aware of
the Hotel Health and Safety policy and Fire Procedures.
全面了解酒店健康和安全政策以及消防程序。
•Adhere to health
and safety requirements by using safe working practices at all times.
在任何时候都采用安全的工作方式，紧守健康和安全要求。
•Be fully aware of
the Health and Safety policy for the Spa and Health Club and recommend revisions to the MOD/Hotel Manager when necessary and in accordance with local
legislation.
全面了解川水疗与健身中心的健康和安全政策，必要时在本地法律允许的情况下向值班经理/酒店经理提出合适的更改意见。
•Perform any duties
assigned by the Management.
执行任何管理层委托的工作。
REQUIREMENTS
职位要求
•Education 教育学历
University or
post-graduate diploma or equivalent professional leisure qualification is required.
必须具备大学、研究生文凭或相等的休闲/酒店行业专业资格。
•Spa/Beauty
Qualification in CIDESCO, CIBTAC or ITEC are desirable.
具备CIDESCO、CIBTAC或ITEC 颁发的水疗/美容资格为佳。
Experience 经验
•At least eight years working experience with
minimum three years in the Spa/Health Club Management.
至少具备八年工作经验，其中至少拥有三年担任水疗/健身中心管理层职位工作经验。
•Working experience
in business management, finance, budgeting, marketing etc. is preferred.
具有商务管理、财务、预算、市场推广等经验者为佳。
Job Skill/Knowledge 工作技能/知识
•Well presented with good time
management.
拥有良好的时间管理技巧。
•Independent with an ability to
work under pressure.
能独立处事和在压力之下工作。
•Excellent communication skills.
出色的沟通技巧。
•Cooperate with
colleagues and develop good relationships with all colleagues.
跟同事合作无间，能跟所有同事发展良好的合作关系。
•Good interpersonal skills.
拥有良好的人际沟通技巧。
•Well spoken,
pleasant and confident.
说话得体，和蔼可亲并充满自信。
•Excellent Telephone Manner.
出色的电话应对态度。
Computer Knowledge 电脑知识
•Computer knowledge on: Word, Excel and PowerPoint are essential.
具备Word、Excel和PowerPoint电脑知识为佳。
•Spa/Health Club software applications are desirable.
懂得水疗/健身中心软件系统应用为佳。
Language Proficiency 语言能力
•Proficiency in English is essential.
必须英文流利。
•Knowledge of a second language other than
native language is desirable.
除母语以外，懂第二语言为佳。