水疗主管/领班

PRINCIPAL RESPONSIBILITIES 主要职责
Daily Management and Training日常管理和训练
·Ensure the Spa & Health Club operating procedures are adhered to
and reviewed on a 3 monthly basis.
确保严守水疗与健身中心操作程序，并每三个月审核一次。
·Promote and sell all aspects of the Spa: Health & Wellbeing
Memberships, Day Spa packages and treatments, merchandising and retail branded
lines, personal training etc.
全面推销水疗产品及服务，健身和水疗会籍、水疗日常套餐及护理、推销规划和零售品牌产品系列，私人训练等。
·Implement daily targets for all Spa
Concierge for retail product sales and report on a daily/weekly basis.
按照给全体水疗接待员设定的零售产品销售每日目标执行，并且每日/周相应汇报 。
·Ensure all treatment bookings are entered in to the Spa
Software system. All membership and fitness bookings must also be controlled
via the Spa Reception.
确保各种护理均进入到水疗软件系统。所有会员及健身预订均须经水疗前台接待处掌控。
·Train all Spa
Concierge team members in upselling techniques.
对全体水疗接待员团队成员进行培训，以提高促销技巧 。
·Ensure all treatment clients complete a Lifestyle
Registration sheet and a Find your Element Questionnaire.
确保所有客户完成生活模式登记表和寻找五行问卷的填写。
·Induct and train all new Spa Concierge to the highest
standards in line with the Operations Manual.
引导全体新入职水疗接待员，并且将其培训成与运营手册相一致的高水准员工 。
·Provide on-going training and development for all Spa
Concierge in order to deliver consistently high treatment/brand standards.
对全体水疗接待员提供持续性培训和发展机会，以向宾客提供一贯高端的护理/品牌标准 。
·Oversee the Spa
café/Contemplation Corner and serve food and drinks as required.
监督水疗咖啡馆/沉思角，并且按照要求提供食品及饮料 。
·Handle all
telephone enquiries in a professional and courteous manner.
以专业、礼貌的方式处理所有电话垂询 。
·Ensure all Spa
Concierge have excellent product knowledge on the treatment menu with each
session entered on their Training Record
确保全体水疗接待员具有关于护理菜单的深厚产品知识，并且她们的培训记录上要显示出护理各时段菜单 。
·Be fully aware of the daily treatment/fitness booking schedules and to keep the
Therapy and Fitness teams updated with any changes throughout the day.
充分意识到日常护理/健身预订安排，并且要让理疗和健身团队全天随时对安排进行更新 。
·Ensure that all Spa
Concierge breaks are scheduled around the business demands.
确保根据业务需求安排全体水疗接待员的休息时段 。
·Ensure the Spa
Concierge has sufficient knowledge to assist clients regarding treatment
bookings and purchasing retail products.
确保水疗接待员有充足知识，在护理预订和采购零售产品上协助宾客 。
·Submit daily/weekly/monthly reports to the Spa Manager a.
向水疗经理呈送日/周/月报 。
·Enforce the guest
registration policy to ensure all members, hotel guests or Day Spa guests using
the fitness and wet facilities have signed in upon arrival.
实行客人登记政策，确保所有使用健身和湿区设施的会员、酒店客人或日间水疗中心客人抵达后先行登记。
·Assist the Spa Manager
in achieving monthly and year-end budgets for the Day Spa a Membership levels.
协助水疗经理完成水疗中心会员的各项月度和年度预算 。
·Ensure all guest service brand standards, guest greeting/farewell, use of Guest name,
Elemental Teas etc. are used in order to achieve the highest level of service.
确保执行各项宾客服务品牌标准，包括：迎送客人、使用客人姓名、上茶等均达到最高服务水准 。
·Regularly
overview, with the Spa Operations Manager, the appointment schedules, waiting
list, cancellation and no-shows, average treatment spends, plus individual
Therapist takings on treatments and retail sales: taking appropriate action to
ensure revenue opportunities are not being missed.
定期与水疗经理检查预订日程、侯补名单、取消、爽约的宾客、平均护理花费、各理疗护理师收入及零售销售额。采取适当措施以确保不会错失收入良机 。
Communication 沟通
·Maintain clear lines of communication with other departments within the Hotel and Spa.
与酒店其他各部门和水疗内部保持沟清晰的沟通脉络 。
·Ensure all enquiries, correspondence and complaints are handled positively and promptly.
确保所有咨询、函件和投诉均能得到积极、及时处理 。
·Attend the Spa & Health Club daily briefing as required.
按要求出席水疗与健身中心每日晨会 。
·Ensure all Spa
Concierge team members complete a detailed handover occurs at the end of each
shift either verbally or via the handover diary.
确保在每个班次结束时，全体水疗接待员团队成员均能通过口头或交接日志完成详尽交接 。
Market Intelligence 市场资讯
·Keep up to date
with the industry best practices and latest treatments/services in the market
place.
在市场上保持最新行业最佳实践方法和最新各项护理/服务 。
Human Resource Development 人力资源开发
·Manage the recruitment needs of the Spa Reception in conjunction with the
Spa Manager and HR department.
与水疗经理和人力资源部协作管理水疗接待处的各项招聘需求 。
Other 其它
·Report for duty punctually and wear the correct uniform
and name badge.
按时上班，穿着得体制服并佩戴铭牌 。
·Ensure the age
policy for the Spa & Health Club facilities are adhered to.
确保执行水疗与健康中心年龄政策 。
·Maintain a high
standard of personal appearance and hygiene in line with the hotel and
department grooming standards.
维持高水准个人仪表/卫生，要与酒店和部门各项仪容标准吻合 。
·Ensure all
maintenance issues are reported.Check and maintain the Spa ambiance is in line
with brand standards throughout the day.
确保汇报各维修事项。检查并维持水疗氛围，使其与各项品牌标准一致 。
·Ensure that the Spa
Concierge team members are always well groomed in accordance with the
department standard and are punctual for duty/appointment obligations.
确保水疗接待员团队成员仪表一贯整洁考究，与本部门标准一致，并且准时值班/履约 。
·Maintain client
and company secrets to ensure that all business dealings or personal details are not
discussed with outside parties.
为宾客和公司保密，确保不与酒店以外人员商讨一切商业行为或个人资料 。
·Ensure the hygiene
and cleanliness of the Spa is maintained on a daily basis.
确保日常维持水疗卫生和清洁度 。
·Ensure that take
break at the scheduled time and as agreed with Spa Reception.
确保按照水疗中心接待处安排的时间休息。
·Ensure that rotas/rosters
are submitted to the Spa Manager as per hotel policy
and completed in accordance with the approved budget/staffing guide.
确保按照酒店政策，向水疗经理提交值班/轮班资料，并按照批准的预算/人手分配指引完成。
Health and Safety 健康和安全
·Be fully aware of
the Hotel Health and Safety policy and Fire Procedures.
全面了解酒店健康和安全政策及消防程序 。
·Adhere to health and
safety requirements by using safe working practices at all times.
在任何时候都采用安全的工作方式，紧守健康和安全要求。
·Perform any duties
assigned by the Management.
执行任何管理层委托的工作。