客房部协调员

SCOPE 职能范围
The Housekeeping Coordinator is responsible for the day to day administration and cooperation between Langham Touch and Floor Supervisor/ Rooms Attendants in terms of guest request.
客房协调员的工作职责为每天的部门行政工作及在为宾客的服务过程中保持朗廷服务中心与楼层主管、服务员的沟通。
PRINCIPAL RESPONSIBILITIES 主要职责
• Maintain Housekeeping supplies at par levels.
根据客房部储备要求保持充足的备品
• Produce daily productivity list to meet budgeted goals.
制定每日物品消耗清单以达到预期目标
• Log all incoming calls and manage distributing of tasks to relevant colleagues/ departments.
记录所有来电，并且将相应的任务分配给相关同事或者部门
• Assist the Executive Housekeeper with Housekeeping stock-take.
协助行政管家完成客房部仓库的工作
• Organise linen stock-takes and collate information.
组织布草仓储管理和校对信息
• Assist Room Attendants with all enquires regarding guest requests, problems and room availability.
帮助客房服务员解答有关宾客需求，问题及房间情况的询问
• Attend morning and afternoon briefing for the room attendants and turndown attendants ensuring that all relevant information is passed on to them and floor supervisor.
出席早上和下午两次客房服务员例会，确保相关信息上传下达至楼层主管和其他同事
• Ensure safety of keys at all times during working hours. Sign out at start of shift and sign in at completion of shift.
保证工作期间的钥匙的安全使用，并且做到工作开始前钥匙签出以及工作结束后钥匙签入及核对。
• Turns in all lost and found items following the standard procedure. Maintain the lost & found record as per the set standard.
根据规范制度记录失物招领信息，并且根据设定的标准保持记录完整有序
• Assist with the preparation of work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
在商业预期，相关劳动准则范围内，协助对于工作和年休假安排的准备
• Ensure compliance with legislated health and safety requirements within the workplace.
在工作区域内遵守相关健康和安全的工作须知
• Comply and update with all corporate and hotel standard and procedures.
遵守并更新所有集团和酒店标准和程序
• Assist Executive Housekeeper for any monthly tracking record required.
协助行政管家按要求完成月度报表记录
• Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作