救生员

Female Life Guard 救生员
PRINCIPAL RESPONSIBILITIES 主要职责
Day to Day Management and Training日常管理和训练
· Supervise the swimming pool area and monitor the well being of all users. Follow the Operations Manual / Lifeguard Training Manual in the event a Guest gets in to difficulty.
监督游泳池范围和所有使用者的福利。如果客人遇到困难，按照操作手册/救生员训练手册指引，提供协助。
· Ensure the smooth running of the day to day operation, maintenance, cleanliness and safety of the pool area.
确保游泳池范围每天操作流畅、维护、洁净和安全达标。
· Provide a ‘resort style’ level of customer service to all Guests; towels, water upon arrival and prepare seating area etc.
给所有客人提供「度假风格」的服务水平；提供毛巾、客人抵达时送上冰水，还有给对方安排座位等。
· Greet and Farwell all Guests in accordance with the department brand standards.
按照部门的品牌标准迎接和道别客人。
· Check and maintain the pool set up on a regular basis.
定期检查和维持游泳池布置安排。
· Offer all Guests the Spa Menu and serve food and beverage as required.
给所有客人奉上水疗中心菜单，并按需要提供食物和饮料。
· Complete Pool and Jacuzzi readings every 2 hours and record the results on the Swimming Pool Daily Report. Inform maintenance if the readings are not to standard.
每2小时读取游泳池和水力按摩浴池读数，并把数据记录在游泳池日常报告中。如果读数异常，通知有关部门进行维护。
· Handle all chemicals in accordance with the Hotel safety standards and manufactures guidelines.
按照酒店安全标准和制造商指示处理任何化学品。
Communication沟通
· Maintain clear lines of communication with the Health Club Operations Supervisor and Engineering department.
跟高级导师和工程部维持清晰的沟通脉络。
· Attend all Hotel and department meetings as required.
按照需要，出席酒店和各个部门会议。
· Ensure a detailed handover occurs at the end of each shift either verbally or via the handover diary.
在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。
· Attend the Spa / Club daily brief as required.
按照需要，出席水疗中心/健身会所每天简报会议。
Market Intelligence市场情报
· Keep up to date with the industry best practices and latest techniques: Lifesaving, First Aid and CPR.
掌握有关行业最佳守则，以及最新的技能：拯溺、急救和心肺复苏法。
Human Resource Development人力资源发展
· Maintain clear lines of communication with all team members and the Senior Instructor.
跟全体成员和高级导师维持清晰的沟通脉络。
· Communicate with Day Spa / Hotel guests and Members to obtain their feedback and ensure the delivery of product meets and exceeds their expectations.
跟日间水疗中心客人/酒店住客和会员沟通，取得对方的意见反饋，确保我们提供的产品符合甚至超越他们所期.
Other其他
· Report for duty punctually wearing the correct uniform and name badge.
准时上班，穿上正确的制服和配戴显示名字的胸牌。
· Maintain a high standard of personal appearance and hygiene and adhere to the Hotel and department grooming standards.
维持高水平的个人外表和卫生，贯彻酒店和部门的打扮标准。
· Assist the Engineering department with pool plant maintenance; daily, weekly, monthly.
协助工程部进行游泳池维护工作；每天、每星期和每月进行。
· Cover the health club as required.
按照要求巡视健身房范围。
· Provide a friendly, courteous and professional service at all times.
任何时候也提供友善、有礼和专业的服务。
· Carry out opening and closing duties as required.
履行每天开业和终止营业所需的职务。
Health and Safety 健康和安全
· Be fully aware of the Hotel Health and Safety policy and Fire Procedures.
全面了解酒店健康和安全政策，以及消防程序。
· Adhere to health and safety requirements by using safe working practices at all times.
在任何时候也采用安全的工作守则，紧守健康和安全要求。
· Review and recommend revision of Health & Safety / Pool Supervision policies and procedures where necessary and in accordance with local legislation.
按照需要和当地法规，检讨和建议修订健康和安全/游泳池监督政策和程序。
Perform any duties assigned by the Management that deemed necessary.
执行任何管理层委托的工作。
REQUIREMENTS 职位要求
Education 教育学历
· High School diploma is required. Professional leisure / hotel qualification is desirable.
· 具备高中学历及职业旅游、酒店管理证书者为佳。
· Professional Qualification (Government recognized) in Lifesaving, CPR and First Aid is essential. Nationally recognized Fitness Instructor Qualification is desirable.
必须具备拯溺、心肺复苏法和急救的专业资格（政府认可)。拥有国家认可的健身导师资格更佳。
Experience 经验
· At least 1 year’s Hotel / Club working experience.
具备至少1 于酒店/健身会所工作的经验。
Job Skill / Knowledge 工作技能 / 知识
Athletic appearance and strong / confident swimmer.
运动型外表，是个强壮/富信心的泳手。
Well presented with good time management.
拥有良好的时间管理技巧。
Good communication skills and Customer focused.
出色的沟通技巧，专注顾客需要。
Good team player & able to develop sound working relationships with all colleagues.
跟同事合作无间，能跟所有同事发展良好的合作关系。
Computer Knowledge 电脑知识
· Computer knowledge on: Word, Excel and PowerPoint are essential.
拥有Word、Excel和PowerPoint电脑知识为佳
Language Proficiency 语言能力
· Proficiency in English is essential.
必须英文流利。
· Knowledge of a second language other than native language is desirable.
在母语以外，能懂得第二语言为佳。