宾客服务主管Guest Services Supervisor-前台

负责管理所有前台的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务
Responsible for the operational efficiency of all front desk areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
监管夜审工作并准备每日财务报告
Conducts shift briefings to ensure hotel activities and operational requirements are known
在当班期间监督前台运营情况，包括：
Supervise front desk operations during assigned shift including:
维护客户信息
Maintenance of guest information
维护当地活动的信息
Maintenance of information about local events
统计入住情况
Compile occupancy statistics
监督公共广播系统的使用
Supervise the use of he public address system
监督团组预订情况
Supervise group bookings
协助解决严重投诉问题
Assisting with serious complaints
在当班期间监督收银活动，包括：
Supervise cashiering activities during shift including:
现金处理和银行业务程序
Cash handling and banking procedure
处理非法支付情况
Dealing with irregular payments
就信用政策和设备对员工进行指导
Instructing staff in credit policies and facilities
就现金安全程序对员工进行指导
Instructing staff in cash security procedures
实施应收帐款控制
Carry out debtor control
准备财务报告，对收银系统实施监管
Prepare reports,Supervise the cashiering system
具有酒店行政管理，酒店管理或相关的大专学历或专业证书
拥有 1 年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景