公共区域主管/服务员

主要职责：
1.General / Technical Knowledge
基本/专业知识
1)Responsible for chemical & cleaning tool inventory on monthly basis.
负责每月清洁剂和工具盘点。
2)Any other related duty which may be assigned by the PA manager.
完成公区经理安排的其他工作。
3)Make recommendations on procedure to be adopted and personnel required to the Senior Supervisor.
向经理提出合理化建议。
1)Ensure working knowledge of all hotel public areas.
确保熟练掌握酒店所有公共区域的知识。
4)Co-ordinate special projects (e.g equipment routine service; stock inventories).
协调特殊事宜（检查设备 物品储备）。
5)Manage all special requests made by guests.
解决客人提出的特殊要求。
6)Ensure consistency within the department.
确保部门内部意见统一性。
7)Ensure you have complete knowledge of rooms, layouts and facilities and the location of these.
确保掌握客房的相关信息、客房类型、布局及设施。
8)Maintain adequate stock levels.
确保适当的库存量。
9)Is multi-skilled as a supervisor at other areas of Housekeeping.
要求成为能督导客房部各个区域的多能手。
10)Maintain stock levels.
确保物品储存量
2.People Management
人员管理
1)Organization/Manning
组织结构/人员配备
•Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
•协助上级就与人力资源经理一起，确保本部门员工的工作效率
2)Training/Development
培训/发展
•Supervises and conducts training on a regular basis.
督导培训，并定期开展培训。
•Monitors the progress of various training programmers on their effectiveness.
监察各种培训计划执行和进展的情况。
3)Working Environment
工作环境
•Creates a positive and highly motivated working environment that promotes and develops communication tools and develops teamwork.
创建一个积极的和有活力的工作环境，促进和发展沟通渠道和团队精神。
•Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections.
利用和发展交流工具和渠道传达信息和分配工作。
3.Operational Processes
运作流程
1)Check PA .lobby, restaurant and meeting rooms.
检查所有的公区，如大厅，餐厅和宴会厅等。
2)Collect rooms report sheet form guest floor, pay attention to all special remarks.
收集员工工作表，特别注意表上面的特别事项。
3)Before report off duty, make sure all corridors, service area are in good condition.在下班之前，确保工作间以及所有的服务区域干净，处于良好工作状况。
4)Habitually report work to PA mana