忠诚客户经理

1. Greeting guests and respond to inquiries and problems in an efficient, courteous and
professional manner to achieve maximum customer satisfaction while complying
with MH’s policies.
遵从万豪酒店品牌标准，以快速，礼貌，专业地态度回答客人的一般常见问询服务并提供适当的帮助，以达到客人对酒店最佳印象同时提升顾客满意度。
2. Oversee
all hotel operation hours and facilities, ensuring that the accurate
information are provided to our guests.
了解整个酒店的服务设施和运营时间，以确保为客人提供准确的信息服务。
3. Ensure daily operation is smooth at all times, always show
genuine appreciation when greeting a guest at all times (especially during
check in and check out) and that all scripting is followed per the
Arrival/Departure Ritual Program.
保证部门的日常运转顺利平稳的进行，强烈关注对客服务，真诚地服务每位客人（特别是入住和退房时），并遵循入住/退房标准程序。
4. Be
able to accommodate all requests and needs prior, during and after residents’
stay.
满足客人入住前，期间及离店后的需求。
5. Bring
up guest’s feedback to Guest Service Manager to improve services, facilities
and amenities on a daily basis.
每天向宾客服务经理反映客人的意见和建议，着力提高服务，设备和设施。