Floor Supervisor 楼层主管

1、Responsible for the daily operational management of hotel guest floors, ensuring that room cleanliness, maintenance, and service quality meet hotel standards;
负责酒店客房楼层的日常运营管理，确保客房清洁、维护和服务质量符合酒店标准；
2、Supervise and guide the work of housekeeping staff, assign tasks, and check their completion to ensure an efficient and orderly room service process;
监督和指导客房服务员的工作，分配任务并检查完成情况，确保高效、有序的客房服务流程；
3、Regularly inspect the cleanliness and condition of guest rooms and public areas, promptly identifying and resolving any issues;
定期检查客房及公共区域的卫生、设施状况，及时发现并解决存在的问题；
4、Assist in handling guest complaints and special requests, providing timely and thoughtful solutions to enhance customer satisfaction;
协助处理客人的投诉和特殊需求，提供及时、周到的解决方案，提升客户满意度；
5、Responsible for the management of floor supplies, including cleaning materials, linens, etc., ensuring adequate inventory and proper usage;
负责楼层物资的管理，包括清洁用品、布草等，确保库存充足且使用合理；
6、Provide job training for new employees to ensure they master the workflow and service standards;
对新员工进行岗位培训，确保其掌握工作流程和服务标准；
7、Maintain effective communication with other departments (such as front office, engineering, security, etc.) and coordinate the resolution of cross-departmental issues.
与其他部门（如前厅、工程、安保等）保持良好沟通，协调解决跨部门问题。