Executive Lounge Reception行政酒廊接待

· Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并在客人入住期间会被一直满足这些需求和喜好。
· Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
· Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
· Ensures that all Executive Floor Policies and Procedures are adhered.
明确执行行政楼层各项政策与程序。
· Ensure cleanliness and appearance of Executive Floor Lounge and related areas.
保持行政楼层酒廊及相关区域的清洁和外观符合品牌标准。
· Learn to maintain strong guest relationships to ensure Executive Floor loyalty. Handle and resolve guests’ complaints, including follow up in a timely manner and proper communication in the daily log. Provide service that consistently exceeds our internal and external guest expectations always leading by example.
学习保持良好的宾客关系，以确保客人对行政楼层的忠诚感。处理并解决客人的投诉，包括及时跟进并在日志中进行记录。提供一贯超过客人期望的服务。
Knowledge and Experience知识和经验
· Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
· Excellent interpersonal & communication skills.
优秀的人际关系和沟通能力
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Good presentation, influencing skills
优秀的表达、影响能力