瑞廊大堂吧服务员 Rui Lounge Server

·Read daily events, to acknowledgeany VIP’s arrivals.
阅读酒店每天的活动，了解所有预抵的重要客人信息。
·Must know all menu items, theirgarnishes, contents and preparation methods and be able to relay thatinformation to guests in a polite and concise way if asked.
必须熟悉所有菜单上的项目，包括装饰，配料以及制作方法，当客人询问的时候能够礼貌并简洁地为客人介绍。
·Present children's menus whenappropriate, and describe specials and alternative cuisine.
在适当的时候提供儿童菜单，并描述特色菜和可以选择的菜品。
·Serve and clear food and beverageitems in an unobtrusive and professional manner.
食品和酒水的服务应不打扰客人并专业。
·Utilize the POS system to ring upsales, print checks, close checks and complete cash-out procedures.
利用POS系统输入销售项目，打印账单，关闭账单和现金程序。
·Carry trays, bus and reset tables with linen,china, glass and silver.
能够使用托盘，清理和重新摆放桌面，包括布草，瓷器，玻璃器皿和银器。
·Ascertain guests’ satisfactionand handle any problem which may arise, informing a manager of the problem andhow it was resolved.
调查客人满意度，处理可能出现的问题，通知经理该问题及其解决方法。