黑珍珠一钻云璟中餐厅咨客 Yun Jing Host

RESPONSIBILITIES 职责
· Provide a warm and friendly welcome, leading guests and seating them at their table
提供热情和友好的欢迎，引领客人入座
· Take telephone bookings and maintain a clear and organised reservations book
接受电话预定并保持一个清晰和系统的预订本
· Assist in the set-up of tables and displays
协助桌椅的摆放
· Maintain and update guest database
维护和更新客人数据库
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
关注客人，在可能的情况下解决客人投诉并向主管汇报所有投诉事件
· Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
保持领位台和周围区域以及菜单的清洁
· Maintain good working relationship with own colleagues, and all other departments
与本部门同事和其他部门保持良好的工作关系
QUALIFICATIONS 任职资格
· 1 year Hotel experience in F&B
一年酒店餐饮方面工作经验