行政管家 Executive Housekeeper

· To ensure all works isin accordance with hotel standards and that regulations.
确保所有工作符合酒店标准及规章制度。
· To investigate guestfeedback/complaints
对客人提出的意见或投诉做出调查。
· To coordinating,planning, and organizing the overall housekeeping operations including guestroom, public area, laundry & linen room.
协调、计划和组织客房部所有的客房、公共区域、洗衣房及布草房的工作。
· Assist in maintainingappropriate standards for dress, hygiene, uniforms, appearance, and conduct ofHousekeeping talents.
帮助客房部人才保持适合的服装、卫生、制服、外观和行为标准
· To establish effective teamwork and leadership to train, motivate anddevelop talents.
建立有效的领导机制，培训、激励、发展人才。
· To ensure that all talentsfully understand Hotel's policy relating to Fire, Health and Safety.
确保所有人才充分了解酒店的火灾、健康和安全保障政策。
· Maintain open channelsof communication with other department heads and General Manager and ExecutiveAssistant Manager.
保持与其他部门经理、行政助理经理和总经理的良好沟通。
· Establish and maintainproductive team relations and work with T&C to ensure that team members’performance is effectively managed.
与人才与文化部建立和维护生产团队的关系和工作,以确保有效管理团队成员的表现。
· Identify and ensurehighest possible standards of cleanliness, maintenance, guest room supplies andamenities at a realistic cost.
在合理的成本下确保尽可能高标准的清洁，维护，客房用品和易消耗品。
· Control department costand to ensure in line with budget.
协助控制部门的运作成本以确保费用在预算内。
· According to financialtarget assist Executive Housekeeper prepare and manage department budget.
根据酒店的财务目标，协助客房总监准备并管理本部门的预算。
· Recycles where-everpossible and enforces cost saving measures to talents.
在任何可能的情况下进行资源循环利用，增强人才的成本控制意识。
· Multicultural awareness and able to work with people from diverse cultures
具有多元文化意识，能与来自不同文化背景的人一起工作
· Flexible and able to embrace and respond to change effectively
具有灵活性，能够接受并有效地应对变化