预订员 Reservation Agent

● Respond to enquiries about hotel products and services by telephone, fax, email etc.
用电话，传真及邮件等回答所有关于酒店产品，服务的问询。
● Determine guest needs and quote the appropriate room and rate as per requirements.
根据需求给客人报适合的房间和价格。
● Accurate input of booking information into the OPERA Reservation System.
正确把预订信息输入预订系统(OPERA)。
● Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests.
为休闲客人，公司及旅行商的客人安排住宿，签证及活动。
● Has an understanding of Groups – including cut-off dates, blocking and booking policies.
对团队的CUT-OFF 日期，预订政策要了解。
● Sell the Raffles Group products and services using up-selling techniques.
用追加销售的方式销售酒店产品和服务。
● Understand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel Inventory.
理解收益管理策略，销售水平和酒店可用房的状态。
● Has full knowledge of hotel facilities and services to promote its products and services.
完全了解酒店设施和服务以便销售给客人。