· Supervise and oversee the operation/section to maintain service standards.
管理和监督运作/部分区域来坚持服务标准。
· Check on employees’ discipline, grooming standards and punctuality.
检查员工的纪律,仪容仪表和考勤。
· Check on guests’ satisfaction levels and properly handle feedback and follow-up.
检查客人满意度,恰当地处理反馈意见并跟进。
· Assist in employees’ development, counselling and resolving staff conflict.
帮助员工发展,协调并解决员工冲突。
· Report any complaints, incidents or any other irregularities to Management.
将投诉事件或者其他任何不正当行为汇报给管理层。
· Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
确保设备的维修,服务和仓库区域保持安全和整洁。
· Monitor quality of food and beverage products in every order.
监督所有已点食品和酒水的质量。
· Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
能够准确地报账,保证现金的有效,高效利用,遵循既定的和恰当的会计程序。
举报该职位