房务部总监 Director of Rooms

· Open salary.
薪资面议。
· Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal.
参与并支持酒店战略计划，制定部门发展方针，带领团队达到各个目标。
· Establish and revise the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
建立并完善部门工作运行手册、规章制度、政策与程序，确保所有工作符合酒店标准。
· Planning and revise department manning within hotel’s policy and guide,
to interview and hire associates.
配合酒店政策制定及调整部门人员编制，招聘下属人才。
· Aware of financial targets, works with superior to prepare department’s budget and capex.
了解财务目标，协助上司准备部门各项预算。
· The Director of Rooms is responsible and accountable for maintaining the highest service standard as well as spirit and motivation in all ambassadors. Must be fair and just in any talent disciplinary action as required.
房务总监对房务部对客服务负责，团队在对客服务时要有团队工作精神，确保达到品牌标准。对任何人才必须公平、公正。
· To go through the Guest Arrival & In House list, share the guest comments and requirement with FO team and other departments such as F&B, ENG etc., arrange FOM/EH to check and follow up the guest require to be completed; To check the VIP rooms daily as well.
每日梳理客人预抵及在住客人信息，与本部门及其它部门如餐饮部、工程部等分享; 并安排前厅经理或行政管家检查跟进客人的要求是否得到落实; 本人对重要客人的房间进行到店前的检查。
· Communicate with guests to get the feedback, highly attention on the guest’s comments from each of the channel, to investigate and submit report on guest comments, and conduct case study within team.
与客人沟通获得客人的反馈意见及建议，关注来自各个渠道的客人反馈，对客人提出的批评做出调查整改报告并呈交上级，对客人提出的批评及表扬均及时与团队成员进行案例分享。
· Monitor and complete guest’s profile, ensure associates know the guest’s habits and remember the long staying and regular guest’s name and appearance, to provide the Cousu Main service to the guest to make they have an excellent stay experience.
督导建立完善客户档案，确保人才知晓客人习惯及喜好，熟记常/长住客姓名及模样，为客人提供用心的服务，让客人留下难忘的美好记忆。