黑珍珠一钻云璟中餐厅服务员 Yunjing Server

· Read daily events, to acknowledge any VIP's arrivals.
阅读酒店每天的活动，了解所有预抵的重要客人信息。
· Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
必须熟悉所有菜单上的项目，包括装饰，配料以及制作方法，当客人询问的时候能够礼貌并简洁地为客人介绍。
· Present children's menus when appropriate, and describe specials and alternative cuisine.
在适当的时候提供儿童菜单，并描述特色菜和可以选择的菜品。
· Serve and clear food and beverage items in an unobtrusive and professional manner.
食品和酒水的服务应不打扰客人并专业。
· Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
利用POS系统输入销售项目，打印账单，关闭账单和现金程序。
· Carry trays, bus and reset tables with linen, china, glass and silver.
能够使用托盘，清理和重新摆放桌面，包括布草，瓷器，玻璃器皿和银器。
· Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
调查客人满意度，处理可能出现的问题，通知经理该问题及其解决方法。
· Maintain complete knowledge of all F&B services, outlets and hotel services/features.
熟知所有餐饮服务方面的知识，熟悉各个部门和酒店服务的特点。