前台主管 Front Desk Supervisor

Ensure promptly and a smoothly guest c/I and c/o at Front Desk all the times.
任何时候都确保快捷顺畅的客人入住和退房手续。
Ensures that all staff provide courteous and professional service at all times;
确保任何时候都为所有客人提供礼貌和职业的服务。
Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
负责核对登记程序、登记卡、客房分配和信用卡政策等。
Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers, invoices and pending bill.
负责核对现金和支票、信用卡、外币、凭券、发票和未决账单的办理。
Responsible for correct handling of safe deposit boxes for in house guest.
负责核对住店客人保险箱的办理。
Ensure show room key assigned and keys works with GRO.
负责展示房钥匙的分配以及同宾客关系员工的协作。
Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
每天反复检查团队账目的的准确，确保账目的实时更新。
Assist in resolving accounting matters; disputes, missing back-ups, etc
负责解决账务、争议和底单遗失等事宜。
Coordinates with Guest Relations regarding in-room check-in of guests.
协助宾客关系部给客人在房间办理入住手续。
Transacts foreign exchange and paid out request at the Front Desk.
在前台为客人办理外汇和提现请求。
Coordinates with the Concierge whenever necessary
任何必要的时候，和礼宾部保持协调。
Ensures that entries in every registration are properly encoded in the computer system.
确保将每个登记正确的录入电脑系统。
Reviews arrival information on a daily basis; VIP, Groups, Tenant &special requests, etc. Follows up with Housekeeping and Room Service, develop rapport to offer personalized service and assistance
回顾每日到店的重要客人、团队、租客和特殊要求等信息。跟进客房部和客房服务部，为客人提供人性化的服务和帮助。
Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue
检查排房情况，确保满足客人的要求，同时确保客人的满意和酒店收入的最大化。