Concierge Supervisor礼宾部主管

【岗位职责】
1，Assist guests with all
inquiries, both hotel and non-hotel related
·协助客人各种与酒店相关或无关的问询
2，Conduct effective shift
briefings to ensure hotel activities and operational requirements are known
进行有效的交接班说明工作，以明确酒店活动和运营要求
3，Maintain detailed knowledge of
the activities of the day and alert to any potential problems
,详细了解当日活动情况并留意各种潜在问题
4， Maintain detailed knowledge of
key occurrences in your city/location including directions to key points of
interests, restaurants, theatres, shopping, cinemas, sporting and recreational
facilities, banks, consulates, transport systems and special events
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
5， Maintain adequate supplies of
forms, brochures and ensure they are presented in line with hotel standards
保证供应足够的表格和手册，并确保其质量达到酒店标准
6， Consult Log Book for
information/request left by outgoing shift
查阅交班人员的工作日志，寻找相关信息和要求
7，Manage all incoming guest mail,
messages, telexes, facsimiles and special deliveries, in accordance with policy
按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
8，Manage outgoing guest mail,
courier services, postage of parcels and freighting as directed by guests
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
9，Maintain order and security of
guest keys and other selected keys kept in Front Office, ensuring key issue
policy is followed
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
10，Receive telephone calls and
take messages for guests who are out, in accordance with hotel Policy
依照酒店政策，替外出的客人接听电话和留言
11，Record incoming registered
mail, telegram, parcel, telex in appropriate file
在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
12，Night staff check mail, message
of expected guests against the system/computer and expected arrivals
夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
13，Prepare efficient work schedule
for Bell staff, arranging holidays and vacations, taking into consideration
projected occupancy and forecasts and any large group movements, especially
those with early or late arrivals and departures
在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
14， Works with Superior on manpower
planning and management needs
与上级领导一起进行人力规划和管理需求。
【岗位要求】
1、3 years’ experience in concierge or related discipline or an
equivalent combination of education and experience.
拥有3年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。
2、Diploma or Vocational
Certificate in Hotel Administration,
Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或职业证书
3 、Communication skills are
utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
4、Proficient in the use of
Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
5、Problem solving, organizational
and training abilitie
具有解决问题，组织和培训能力