Grand CLub Manager 行政酒廊经理

职责说明：
§ 确保所有行政酒廊部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Grand Club employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工适时的为其他部门员工提供同样优质的服务。
Ensures that Front Office employees also provide excellent service to internal customers as appropriate.
§ 协助贵宾和常住客的接待及入住登记，确保由助理经理接待这些客人。
Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.
§ 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。
Ensures that all Front Office employees are aware of current promotions, policies and other important information.
§ 确保所有行政酒廊部员工熟悉掌握酒店的产品知识及服务标准。
Ensures that all Grand Club employees are familiar with the hotel’s products and services.
§ 贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
Implements consistent guest recognition programmes and maintains a relevant guest history database.
§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 通过多技能、多任务及灵活的日程安排最大限度地发挥员工的工作能力，以实现财政目标并达到顾客的期望。
Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 与相关部门经理和前厅部员工合作，通过合理的收益管理，升级促销和房间安排，达到客房的销售和收入的最大化。
Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.
§ 参加财务部的月度财务情况汇报。
Attend monthly Financial Results Review Meeting with Finance Department
§ 协助完成月度预算。
Assists in monthly reforecast, as appropriate.
§ 协助准备年度商业计划。
Assists in the preparation of the Annual Business Plan.
§ 与相关部门经理协作，监控房务部的整体服务标准，采取必要的改进措施。
Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
§ 与客房部经理和前厅部助理经理协作，经常性的巡视和全面检查房间和其它房务区域的总体运营情况。
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
§ 确保严格的房卡管理制度。
Ensures the strict control of room keys.
§ 确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间；通知客房准备房间，确保每间房间放置适当的欢迎赠品。
Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.