高级会议宴会销售经理 Senior Event Sales Manager

§ 向销售协调员提交准确地业务预定报告
Provides accurate reporting of business
booked to the Sales Coordinator for monthly consolidation.
§ 准备并确保宴会订单及时地传递到相关部门
Prepares and ensures all Events Orders
are distributed to concerned department in a timely manner.
§ 快速周到地处理客人及员工询问，出现投诉及其他问题要及时汇报。如果没有快速的解决办法，要确保及时必要的跟进
Handles guest and employee’s inquiries
in a courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found and ensures a prompt follow-up.
§ 维护与客人及伙伴的良好工作关系
Maintains positive guest and colleague
interactions with good working relationships.
§ 进行广泛的竞争者调查，保持对本酒店优秀的知识水平
Conducts extensive competitor research
and maintains excellent Product Knowledge of the Hotel.
§ 持续考察地区，国内，国际的市场趋势，了解竞争酒店的销售策略，确保本酒店销售部保持知识更新和竞争力
Constantly monitors and evaluates local,
national and international market trends, and the competitor hotels’ sales
initiatives, in order to make sure the hotel’s sales remain competitive and
cutting edge.
§ 通过电话，合约及书写的沟通，保持酒店的高知名度
Ensures
a high level of exposure for Hotel through direct sales solicitation via
telephone, contracts and written communications.
§ 根据既定目标计划电话销售
Carefully plans Sales Calls into defined
objectives.
§ 充分了解酒店设施，特点及服务
Maintains a detailed knowledge of Hotel
facilities, features and services.
§ 协助监督宴会销售人员的准时出勤和仪表，确保他们正确穿着制服，仪表整洁，符合酒店和部门的仪表要求
Assists to oversee the punctuality and
appearance of Catering Sales employees, making sure that they wear the correct
uniform and maintain a high standard of personal appearance and hygiene,
according to the hotel and department’s grooming standards.
§ 通过适当的培训和督导提升员工的技能和能力，最大化发挥员工的工作效果
Maximises
the effectiveness of employees by developing each of their skills and abilities
through the appropriate training, coaching, and/or mentoring.