Chinese Restaurant Senior Waiter/Waitress 中餐厅资深服务员

§ 确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
§ 适当时为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
§ 按照客人消费的项目计算账单费用
Computes bill and accepts payment
§ 按要求执行收银员职能。
Performs the function of cashier as required.
§ 核对收取的现金，确保所收现金都是真钞。
Verifies cash received ensuring only genuine money been collected.
§ 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest before to validity of the card.
§ 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ 在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和凯悦国际。
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ 需要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
§ 执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned