健身中心主管 Supervisor – Fitness Center

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负责及时并专业的回应所有电话和邮件询问，在常规联系方式无法发挥作用时，负责信息的分发及传递。
Respond to all telephone calls enquiries and e-mail in
a timely and professional manner Initiate the taking and the distribution of
messages if the contacts are unavailable.
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确保维护五星级水准的工作环境，为所有客人留下积极正面的第一印象。
Ensure the maintenance of a five star environment and positive first
impression for all guests.
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确保及时、正确的完成所有部门报告和通信。
To ensure that all departmental reports and
correspondence are completed punctually and accurately.
§ 维护前台日志和跟踪报告，并跟进相关事宜。
To maintenance
reception log book and trace report and follow up accordingly.
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协助回顾与接待台相关的管理政策和程序，并根据实际需要不断改进并提高。
To assist in the review of all
administrative policies and procedures relating to the reception desk, continually looking for methods to
improve as required.
§ 始终根据凯悦酒店的品牌标准，提供礼貌、专业、高效、灵活的服务。
To provide a
courteous, professional, efficient and flexible service at all times, following
Hyatt
Standards of Performance.
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确保所有的宾客服务员、按摩师、美体师始终提供礼貌、专业的服务。
Ensure all Guest Services Officers, Aesthetics and Massage therapists provide a courteous and professional service at
all times.
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了解水疗与健身中心的优惠活动，并积极推广，熟知所有服务设施及服务项目的运营时间。
To be completely aware of Fitness Centre activities, and to promote
these actively, completely familiar with all spa facility opening and closing
hours as well as product and services offered.
§ 协助回顾与前台接待工作相关的管理政策和程序，并根据需要不断改进和提高。
To assist in the review of all administrative policies and procedures
relating to the reception desk, continually looking for methods to improve as
required.
§ 灵活并适应在水疗与健身中心内不同区域的轮换工作。
To be entirely
flexible and adapt to rotate within the different sub departments of Spa and Fitness Center areas.
§ 熟悉酒店所有服务项目和设备设施。
To be fully
conversant with all services and facilities offered by the Hotel.
§ 执行水疗与健身中心既定的开始/结束营业的工作程序。
To
perform opening and closing procedures established for the Spa and Fitness Center areas.
§ 确保水疗与健身中心前台和周围区域始终整洁有序。
To ensure that the Spa
and Fitness Center reception,
and surrounding area is kept clean and organized at all times.
§ 管理日常消耗品的用量和库存。
To monitor operating
supplies and inventory levels.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
To
handle guest enquiries in a courteous and efficient manner and report guest
complaints or problems to supervisors if no immediate solution can be found and
assure follow up with guests.